Terms of Service

Welcome to the online store of Rwady General Trading Company.

The terms “we,” “us,” “our,” and “the Store” refer to Rwady General Trading Company, which operates this online store and website, including all related information, content, products, and services, to provide customers with a reliable and organized shopping experience.

Our store operates through the Shopify platform, which helps us manage the online store and provide e-commerce services, process orders and payments, arrange shipping, and manage the shopping experience.

By using this website or completing a purchase, you agree to comply with these Terms of Service, along with our Privacy Policy and Return and Exchange Policy.

If you do not agree to these terms, please do not use the website or make any purchase through it.

1. Website and Account Use

By using this website, you confirm that you have reached the legal age of majority or that you are using the website under the supervision of a parent, guardian, or another legally responsible person.

When using the website or completing an order, you may be required to provide certain information, including:

• Your name.
• Phone number.
• Email address.
• Shipping address.
• Payment information.
• Order details.

You are responsible for ensuring that the information you provide is accurate and complete. You are also responsible for maintaining the confidentiality of your account information and not sharing it with any other person.

2. Products

We strive to display product information, specifications, images, and prices as accurately as possible.

However, the actual color or appearance of a product may differ slightly from the images displayed on the website due to differences in screen types or device settings.

We reserve the right to:

• Modify product descriptions at any time.
• Change prices or offers without prior notice.
• Discontinue the sale of any product at any time.
• Limit purchase quantities according to product availability or company policy.

3. Orders

When you submit a purchase order through the website, it constitutes an offer from you to purchase the selected product.

An order is accepted only after it has been reviewed and confirmed by Rwady General Trading Company.

We reserve the right to accept, reject, or cancel any order for any reason, including:

• The product is unavailable.
• There is an error in the price or description.
• There is an issue with the payment information.
• We are unable to contact the customer.
• The order appears to be invalid, suspicious, or incomplete.

If an order is modified or canceled, we will attempt to contact you using the phone number, email address, or other contact details provided with the order.

Returns and exchanges are subject to our Return and Exchange Policy.

4. Prices and Payment

All prices displayed on the website are subject to change without prior notice.

The applicable price is the price displayed when the order is completed, unless there is an obvious error in the price or offer.

Unless otherwise stated, prices may not include:

• Shipping charges.
• Delivery fees.
• Additional fees associated with a payment method or service.

You agree to provide accurate, complete, and up-to-date purchase and payment information when completing an order.

5. Shipping and Delivery

We strive to prepare and ship orders as quickly as possible.

Any stated delivery times are estimates and may vary depending on the delivery area, shipping company, product availability, or circumstances beyond our control.

Rwady General Trading Company is not responsible for delays resulting from:

• Shipping or delivery companies.
• Weather or security conditions.
• Incorrect or incomplete addresses.
• The customer’s failure to answer calls.
• Any circumstances beyond the company’s control.

6. Returns and Exchanges

All return and exchange requests are subject to our applicable policy.

You may review our Return and Exchange Policy for information about eligibility requirements, applicable time limits, how to submit a request, and any return or shipping costs.

Returns or exchanges are generally accepted only in accordance with the conditions announced by the company.

7. Intellectual Property

All website content, including text, images, designs, logos, product names, graphics, videos, and any other content, is owned by Rwady General Trading Company, the relevant original owners, or authorized licensors.

You may not copy, use, republish, distribute, or modify any website content without the company’s prior written approval.

8. Third-Party Tools and Services

The website may include tools or services provided by third parties, such as payment, shipping, analytics, or other services related to operating the Store.

We do not exercise complete control over these tools. Your use of them is subject to the terms and policies of their respective providers.

9. External Links

The website may contain links to external websites or platforms.

We are not responsible for the content, policies, or practices of any external website accessed through links available in our Store.

We recommend reviewing the terms of use and privacy policies of any external website before using it.

10. Relationship With Shopify

The online store of Rwady General Trading Company operates through the Shopify platform, which helps us operate the Store and provide the necessary technical services.

However, any purchase or sale conducted through our Store is made directly between the customer and Rwady General Trading Company.

By using the Store, you acknowledge that Shopify is not responsible for products, orders, shipping, or any claims related to purchases made through our Store.

11. Privacy Policy

Personal information collected through the website is subject to our Privacy Policy.

By using the website, you acknowledge that you have read and understood the Privacy Policy, including how your personal information is collected, used, shared, and protected.

12. Reviews and Feedback

If you submit a review, comment, suggestion, or other feedback to us, you grant Rwady General Trading Company the right to use that content to improve its services or for marketing or operational purposes, unless you explicitly request otherwise.

Reviews and comments must not contain:

• Abuse or threats.
• Unlawful content.
• Misleading information.
• Infringement of the rights of others.
• Harmful links or software.

We reserve the right to remove or modify any inappropriate review, comment, or content.

13. Errors and Inaccuracies

The website may occasionally contain typographical errors or inaccurate information concerning prices, specifications, availability, offers, or shipping charges.

We reserve the right to correct errors, update information, or cancel an order if incorrect information is discovered, including after the order has been submitted.

14. Prohibited Uses

You may not use the website for any unlawful or harmful purpose.

You are prohibited from using the website to:

• Commit fraud or mislead others.
• Violate any applicable law.
• Infringe intellectual property rights.
• Transmit viruses or harmful software.
• Collect another person’s information without permission.
• Abuse, defame, threaten, or harass others.
• Use automated tools to extract data or disrupt the website.
• Attempt to compromise or bypass security systems.

We reserve the right to suspend or block any user who violates these terms.

15. Termination of Service

We may suspend or terminate your access to the website or services at any time if you violate these terms or misuse the website.

Any outstanding amounts or continuing obligations will remain enforceable after termination.

16. Disclaimer

The website, services, and products are provided “as is” and “as available.”

We do not guarantee that the website will be uninterrupted or free from errors at all times.

We are not responsible for damage resulting from product misuse, failure to follow operating instructions, or use contrary to the product’s specifications.

17. Limitation of Liability

To the extent permitted by applicable law, Rwady General Trading Company, its employees, partners, and service providers will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of the website or products, except to the extent recognized by applicable law or the company’s approved policies.

18. Indemnification

You agree to indemnify and protect Rwady General Trading Company from any claims, damages, losses, or expenses resulting from:

• Your violation of these terms.
• Your improper use of the website.
• Your violation of any law or third-party rights.
• Your submission of inaccurate or misleading information.

19. Severability

If any provision of these terms is found to be unlawful or unenforceable, that determination will not affect the validity of the remaining provisions, which will remain in full force and effect.

20. Entire Agreement

These terms, together with the other policies published on the website, constitute the entire agreement between you and Rwady General Trading Company regarding your use of the website and services.

21. Assignment or Transfer

You may not transfer or assign your rights or obligations under these terms without the company’s prior written approval.

We may transfer or delegate certain rights or obligations related to operating the Store or providing its services when necessary.

22. Governing Law

These terms are governed by and interpreted in accordance with the applicable laws of the Republic of Iraq.

The competent courts of Iraq will have jurisdiction over any dispute, unless otherwise required by applicable law.

23. Section Headings

The headings used in these terms are included for organization and ease of reading only. They do not affect the interpretation or application of these terms.

24. Changes to the Terms of Service

We may update or modify these terms from time to time.

The updated version will be published on this page. Your continued use of the website after the changes are published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically.

25. Contact Information

If you have any questions about these Terms of Service, you can contact us using the following details:

Rwady General Trading Company
Email: sales@rwad-altwasilcompany.com
Phone: +964 780 965 5444
Address: Sulaymaniyah, Iraq