Shipping and Delivery Policy

Rwady General Trading Company strives to prepare and ship orders as quickly as possible while providing customers throughout Iraq with a safe and convenient delivery service.

Order Preparation Time

Orders are prepared within an estimated period of 2 to 4 business days from the date the order is confirmed.

The preparation time may vary depending on product availability, the customer’s address, or the volume of orders.

Delivery Areas

We provide delivery services throughout Iraq, subject to the areas covered by shipping companies or delivery representatives.

If the customer’s address is outside the direct delivery coverage area, we will contact the customer to confirm whether shipping is available or to arrange a suitable delivery method.

Shipping Fees

Shipping fees vary depending on:

• The customer’s governorate or area.
• The size and weight of the product.
• The delivery method.
• The number of products in the order.

The customer will be informed of the shipping fees before the order is confirmed or during completion of the purchase, according to the Store’s system.

Order Confirmation

After receiving an order, our team may contact the customer to confirm:

• The recipient’s name.
• Phone number.
• Delivery address.
• Order details.
• Applicable shipping fees.

If we are unable to contact the customer, the order may be delayed or canceled.

Receiving the Order

The order is delivered to the customer without opening the product or its original packaging at the time of delivery. This is intended to protect the product and ensure that it remains in its original condition.

Upon delivery, the customer may verify:

• That the product name matches the order.
• That the outer packaging is intact.
• That there is no visible breakage or damage to the outer carton.

The product may be opened, operated, and inspected internally after the customer has received the order.

If a manufacturing defect or other problem is discovered after opening the product, the customer must contact us within a maximum of 48 hours from the time of delivery. The case will be reviewed in accordance with our approved Return and Exchange Policy.

Delivery Time

Delivery times are estimates and may vary depending on the governorate or area.

Delays beyond our control may occur because of shipping conditions, traffic congestion, weather conditions, security circumstances, or other operational factors.

Address Responsibility

The customer is responsible for providing a complete and accurate address and an active phone number.

If the address is incorrect, incomplete, or unclear, the order may be delayed, and the customer may be responsible for any additional redelivery costs.

Shipping for Returns or Exchanges

When a return or exchange is requested, the customer is responsible for the return transportation costs and the shipping costs of the replacement product.

This does not apply when the reason is a confirmed manufacturing defect that has been reviewed and approved by the company in accordance with the Return and Exchange Policy.

Contact Information

For questions concerning shipping or delivery, please contact us:

Rwady General Trading Company
Phone: +964 780 965 5444
Email: sales@rwad-altwasilcompany.com